General Questions

Click on the item you want to purchase.
Click the “Add to Cart” button.
A pop-up will appear confirming that your product has been successfully added to your shopping cart.
Click “Proceed to check-out”.
Log-in to your account or create a new one if you haven’t registered yet.
 Fill-up the necessary information and click “Proceed to check-out”.
Read through the Terms and Conditions and tick the box if you agree.
Click “Proceed to check-out”.
Select your preferred payment method.
Once done, you will be receiving a confirmation email that your order has been placed successfully.

If you purchased a product from kinetic.com.ph and wish to return or exchange it, please see our Return and Exchanges page to initiate this process.

If you purchased a product from kinetic.com.ph and wish to return or exchange it, please see our Return and Exchanges page to If you received an order from kinetic.com.ph and it contained a damaged or incorrect item please reach out to our Customer Service team as soon as possible via our online inquiry form, or email shopgarmin@gocommerce.asia

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 Warranty Questions

2-year warranty coverage comes when you fill in the form through this link: 

The same services covered in the 1st year will be covered on the 2nd year, but the limited warranty terms and conditions will be applied.

https://www.garmin.com/en-PH/legal/consumer-limited-warranty/  

You will need to bring your POP (Proof of Purchase) or Garmin Warranty Card when visiting NAVCO’s service center.

We only provide this 2-year warranty on the products purchased from June 2017 onwards. Units purchased before June 2017 will only have 1-year warranty.  

Please see the list of Garmin consumer products that are eligible for the 2-year warranty here: https://www.kinetic.com.ph/pages/garmin-warranty

All you have to is fill in the form through this link: 

No. The MARQ has a 3-year warranty and it will remain at 3-years.